Refund Policy
Refund Policy
At Seedream 5, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds on our AI image generation platform.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all paid subscription plans (Standard and Premium). If you are not satisfied with Seedream 5 for any reason, you can request a full refund within 7 days of your initial purchase.
Eligibility for Refunds
To be eligible for a refund under our 7-day money-back guarantee:
- Time Frame: The refund request must be made within 7 days of the original purchase date
- First-Time Subscribers: The guarantee applies to your first subscription purchase only
- Unused Credits: Refunds are available regardless of credit usage during the trial period
How to Request a Refund
To request a refund, please contact our support team at support@seedream-5.art with the following information:
- Your account email address
- Order/transaction ID
- Reason for refund request (optional but helpful for improving our service)
We will process your refund request within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
Subscription Cancellations
Monthly Subscriptions
- You can cancel your monthly subscription at any time
- Cancellation takes effect at the end of your current billing cycle
- You will retain access to your plan features until the end of the paid period
- No refunds are provided for partial months after the 7-day guarantee period
Annual Subscriptions
- Annual subscriptions can be canceled at any time
- After the 7-day guarantee period, refunds for annual plans are prorated based on unused months
- Prorated refunds are calculated as: (Remaining months / 12) × Annual subscription price
- A minimum of 30 days of service must have been used before prorated refunds are available
Credit Purchases
Add-On Credit Packs
- Credit packs are non-refundable once purchased
- Unused credits remain in your account and do not expire as long as you maintain an active subscription
- If you cancel your subscription, unused credits will expire 30 days after cancellation
Exceptions and Special Cases
No Refunds for:
- Violation of Terms: Accounts terminated for violating our Terms of Service
- Fraudulent Activity: Suspected fraudulent or abusive behavior
- Chargebacks: If you initiate a chargeback, you forfeit the right to a refund through our standard process
- Free Plan: The free plan does not involve payment and is not subject to refunds
Technical Issues
If you experience technical issues that prevent you from using our service:
- Contact our support team immediately at support@seedream-5.art
- We will work to resolve the issue promptly
- If we cannot resolve the issue within a reasonable timeframe, we may offer a refund or credit extension at our discretion
Processing Time
- Refund requests are typically processed within 3-5 business days
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
- You will receive an email confirmation once your refund has been processed
Downgrades
If you downgrade from a higher-tier plan to a lower-tier plan:
- The downgrade takes effect at the next billing cycle
- No refunds are provided for the difference in plan pricing
- You will retain access to your current plan features until the end of the billing period
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Email: support@seedream-5.art Website: https://seedream-5.art
Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Seedream 5 after any changes signifies your acceptance of the updated policy.
Last Updated: January 7, 2026
Thank you for choosing Seedream 5. We're committed to providing you with the best AI image generation experience possible.